Ask around about us or call for some advice
0800 366 466
Farmers’ Mutual Group
also trading as FMG
Farmers’ Mutual House
55 The Square
Palmerston North 4440
Telephone number: 0800 366 466 or (06) 356 9456
Email address: firstname.lastname@example.org
Web address: www.fmg.co.nz
This Disclosure Statement was prepared on 1 July 2011 and updated on 4 September 2012.
It is important that you read this information
This information is important and will help you decide which financial adviser to choose.
How is FMG regulated?
FMG is a Qualifying Financial Entity (QFE). This means that FMG takes responsibility for the financial adviser services provided by its QFE advisers (employees and nominated representatives). As a QFE, FMG is licensed and regulated by the Financial Markets Authority (FMA) for its financial adviser services. You can obtain information about financial advisers from the FMA and can report information about FMG or its QFE advisers by contacting the FMA at:
Level 8, Unisys House, 56 The Terrace,
Telephone number: 04 472 9830
You can check FMG’s QFE status and whether other entities are a member of FMG’s QFE Group on the Financial Service Providers Register at www.fspr.govt.nz.
What products and services does FMG provide?
FMG underwrites and distributes its own general insurance and disability products through its QFE advisers. To the extent that FMG does not underwrite certain products, it has arrangements in place to offer products from other insurers. Through its Personal Risk Advisers, FMG distributes risk-based life insurance and disability products underwritten by either Fidelity Life Assurance Company Limited or The National Mutual Life Association of Australasia Limited (AXA) and health insurance products underwritten by Southern Cross Medical Care Society.
What should you do if something goes wrong?
If you have a problem, concern or complaint about any part of FMG’s services, please tell us about it so we can try to fix the problem. FMG has an internal complaints process that you can access by telephone, in person or in writing at the contact details above. FMG will review your concern and will either resolve the matter or provide you with a progress update within 10 working days. If we cannot agree on how to resolve the matter, you can contact the Insurance & Savings Ombudsman Scheme. This service will cost you nothing and will help us resolve any disagreements. The contact details are:
Address: PO Box 10-845,
Telephone number: 0800 888 202 or (04) 499 7612
Email address: email@example.com
Pursuant to the Privacy Act 1993 the following is brought to your attention. This proposal collects personal information about you which is collected to evaluate the insurance you seek. The information is collected and held by Farmers’ Mutual Group (“FMG”), 55 The Square, Palmerston North. The collection of this information is required pursuant to the common duty to disclose all material facts relevant to the insurance sought and is mandatory. Failure to provide this information may result in your application for insurance being declined or your insurance being void from the beginning. Information collected about claims made under your policies may be given to and obtained from Insurance Claims Register Limited (ICR). You have rights of access to and correction of this information, subject to the provisions of the Privacy Act 1993.
Financial Strength Rating
FMG, which incorporates Farmers’ Mutual Group and FMG Insurance Limited, has been assigned a Financial Strength Rating of A (Excellent) as accorded by the international rating agency A.M. Best Company.
You can view the rating scale here.