It is important that you read this information. This information is important and will help you decide which financial adviser to choose.
Download a copy of this disclosure statement here.
Who are we?
Farmers’ Mutual Group also trading as FMG
Address: Farmers’ Mutual House, 55 The Square, PO Box 1943, Palmerston North 4440
Telephone number: 0800 366 466
Email address: contact@fmg.co.nz
This Disclosure Statement was prepared on 1 July 2011.
How is FMG regulated?
FMG is a Qualifying Financial Entity (QFE). This means that FMG takes responsibility for the financial adviser services provided by its QFE advisers (employees and nominated representatives, including Life Risk Advisers).
As a QFE, FMG is licensed and regulated by the Financial Markets Authority (FMA) for its financial adviser services. You can obtain information about financial advisers from the FMA and can report information about FMG or its QFE advisers by contacting the FMA at:
Street Address: Level 8, Unisys House, 56 The Terrace, Wellington
Postal Address: PO Box 1179, Wellington, 6140
Telephone number: 04 472 9830
You can check FMG’s QFE status and whether other entities are a member of FMG’s QFE Group on the Financial Service Providers Register at www.fspr.govt.nz
What products and services does FMG provide?
FMG underwrites and distributes its own general insurance products through its QFE advisers. To the extent that FMG does not underwrite certain products, it has arrangements in place to offer products from other insurers.
Through its Life Risk Advisers, FMG distributes risk-based life insurance and disability products underwritten by either Fidelity Life Assurance Company Limited or the National Mutual Life Association of Australasia Limited (AXA) and medical insurance products underwritten by Southern Cross Medical Care Society.
What should you do if something goes wrong?
If you have a problem, concern or complaint about any part of FMG’s services, please tell us about it so we can try to fix the problem. FMG has an internal complaints process that you can access by telephone, in person or in writing at the contact details above. FMG will review your concern and will either resolve the matter or provide you with a progress update within 10 working days.
If we cannot agree on how to resolve the matter, you can contact the Insurance & Savings Ombudsman Scheme. This service will cost you nothing and may help us resolve the disagreement. The contact details are:
Address: PO Box 10-845, Wellington, 6143
Telephone number: 0800 888 202 or (04) 499 7612
Email address: info@iombudsman.org.nz