At FMG we strive to provide outstanding products and service. Please let us know if you feel we have not met your expectations in any way. In the first instance call 0800 366 466 where one of our team will be happy to assist. Alternatively you can write to us at PO Box 1943 Palmerston North Central, Palmerston North 4440. We have a formal complaints procedure so you can expect FMG to address any concerns you have in a prompt manner. As a member of the Insurance Council of New Zealand, FMG is committed to abiding by the Fair Insurance Code. We will acknowledge, respond and work to resolve your complaint in a fair and equitable way and keep you regularly updated with progress.