FMG Disclosure Statement

FMG Disclosure Statement

The purpose of this Disclosure Statement is to provide comprehensive corporate, financial, and risk-related information about FMG.

This disclosure statement has been updated on 6 April 2018.

Organisational Information

Farmers’ Mutual Group also trading as FMG

Street Address:
Farmers’ Mutual House
292 Church St, Palmerston North

Postal Address:
PO Box 1943, Palmerston North 4410

Telephone number: 0800 366 466 or (06) 356 9456

Email address:

Web address:

It is important that you read this information

This information is important and will help you decide which financial adviser to choose.

How is FMG regulated?

Farmers’ Mutual Group is a Qualifying Financial Entity (QFE). This means that FMG takes responsibility for the financial adviser services provided by its QFE advisers (employees and nominated representatives).

As a QFE, Farmers’ Mutual Group is licensed and regulated by the Financial Markets Authority (FMA) for its financial adviser services. You can obtain information about financial advisers from the FMA and can report information about FMG or its QFE advisers by contacting the FMA at:

Street Address:
Farmers’ Mutual House
292 Church St, Palmerston North

Postal Address:
PO Box 1943, Palmerston North 4410

Telephone number: 0800 366 466 or (06) 356 9456

You can check FMG’s QFE status and whether other entities are a member of FMG’s QFE Group on the Financial Service Providers Register at

What products and services does FMG provide?

FMG underwrites and distributes its own general insurance products through its QFE advisers. To the extent that FMG does not underwrite certain products, it has arrangements in place to offer products from other insurers.

Through its Personal Insurance Team, FMG distributes risk-based life insurance and disability products underwritten by Fidelity Life Assurance Company Limited, AIA New Zealand Limited and The National Mutual Life Association of Australasia Limited (branded AXA or AMP) and health insurance products underwritten by Southern Cross Medical Care Society.

What should you do if something goes wrong?

If you have a problem, concern or complaint about any part of FMG’s services, please tell us about it so we can try to fix the problem. FMG has an internal complaints process that you can access by telephone, in person or in writing at the contact details above. FMG will review your concern and will either resolve the matter or provide you with a progress update within 10 working days.

If we cannot agree on how to resolve the matter, you can contact the Insurance & Financial Services Ombudsman Scheme Inc. (IFSO Scheme). This service will cost you nothing and will help us resolve any disagreements. The contact details are:

Address: PO Box 10-845, Wellington, 6143

Telephone number: 0800 888 202

Email address:

Privacy Act

FMG collects personal information about you to evaluate the insurance you seek. The information is collected and held by FMG, 292 Church St, Palmerston North

The collection of this information is required pursuant to the common law duty to disclose all material facts relevant to the insurance sought and is mandatory. Failure to provide this information may result in your application for insurance being declined or your insurance being void from the beginning.

Information collected about claims made under your policies may be given to and obtained from Insurance Claims Register Limited (ICR).

You have rights of access to and correction of this information, subject to the provisions of the Privacy Act 1993.

You can obtain a full copy of our Privacy Policy at or by calling 0800 366 466.

Financial Strength Rating

FMG Insurance Limited has been assigned a Financial Strength Rating of A (Excellent) as accorded by the international rating agency A.M. Best Company.

You can view the rating scale here.

Fair Insurance Code

FMG is a member of the Insurance Council of New Zealand. The Insurance Council of New Zealand developed the Fair Insurance Code to set minimum service standards for insurance companies.

What is the Fair Insurance Code?

The Fair Insurance Code sets out the core principles to improve the standards of practice and service Insurance Council New Zealand (ICNZ) members provide to their customers.

The Fair Insurance Code is a code of practice that:

  • Sets minimum service standards for insurance companies
  • Describes the responsibilities that the customer and the insurance company have towards each other
  • Encourages professionalism in the insurance industry

How do I get a copy of the Fair Insurance Code?

You can access a copy of the Fair Insurance Code at any time by visiting or by contacting FMG on 0800 366 466

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