Kaikoura earthquake

Kaikoura earthquake

14 November 2016

Following Monday’s earthquake and subsequent aftershocks many of you will have already begun checking your property and belongings for damage and are looking to make a claim.  

Here you'll find some advice to help you through the process.

For any damage to your house, please lodge a claim directly with EQC in the first instance. You have up to three months to do this. However, we encourage you to do this as soon as you notice damage ( to get you sorted quicker) if you notice additional damage you can still make a claim.

We recommend you do this as soon as you can by:

• Phoning 0800 DAMAGE (326 243)

• Submitting an online form

Claims relating to commercial or farm buildings and contents are to be lodged directly with FMG. Claims relating to driveways, paths or fencing should also be lodged with FMG.

The EQC advice is that you should carry out any urgent repairs around your property to make your home safe, sanitary, secure and/or weather-tight, if this is practicable and safe. Where you can, you should take photos of any damage, including photos of perishable items before you throw these away.

EQC have prepared a useful fact sheet relating to the November 14 earthquakes which can be found here. For Farm specific advice please click here.

If you have an open claim with FMG from previous earthquakes, please continue to work with your allocated FMG representative.  If you have any questions or are unsure what to do, please call our claims team on 0800 366 466 and they’ll be able to help.

If you or anyone you know is feeling unsettled by the earthquakes you can contact the Canterbury Support Line on 0800 777 846

For additional support please contact the Rural Support Trust http://www.rural-support.org.nz/ 0800 787 254. 

For tips monitoring farm water quality post-earthquake please click here.

Additional links to information related to the earthquake:





Following the Kaikoura Earthquake on Monday 14 November, and subsequent aftershocks, FMG has placed temporary restrictions on:

  •  new business or new items to insure
  •  changes to existing items/sums insured and;
  •  acceptance of outstanding quotes provided prior to the 14th November 2016

To give you greater clarity – these restrictions include, but are not limited to the following locations:

  •   Marlborough
  •   Kaikoura
  •   East Coast of the South Island (north of Amberley)

If you have any questions about your particular situation, please call us on 0800 366 466.