*This page is regularly updated. Last update Monday, 30 March 2020
To support the New Zealand Government’s Response to Covid-19, from Tuesday, 24 March all our offices will be closed.
FMG are still available to advise you, provide new cover and handle and pay claims, we’re just changing the way we do it. Choose one of the contact options below and we will do our utmost to get back to you within 48 hours.
To lodge a claim – please follow our online process here.
To enquire about an existing claim - please email email@example.com with your claim number in the subject line. Please use your account number of you can’t remember your claim number.
To request a quote - please follow our online process here
For general enquiries – please contact us here
You can contact your Rural or Commercial Manager or Personal Risk Advisor directly
You can use FMG’s online platform ‘Connect’, (if you’re eligible and have registered).
If your query is urgent, or you are unable to send or receive email, give us a call on 0800 366 466 to leave us a voicemail.
If you have any travel insurance queries, please contact our partner Cover-More in the first instance https://www.covermore.co.nz/
Further information on what COVID-19 means for your FMG insurance covers is available here.
As we’re all required to remain at home, we won’t be carrying out any site or face to face visits until further notice.
We appreciate your patience and understanding as we all work through these un-familiar circumstances together. Rest assured, FMG is still here and ready to help
It is normal to feel stressed or anxious during this time, and we encourage you all to look after yourselves and continue supporting your friends, family, workers and local communities.
Rural Support Trust http://www.rural-support.org.nz/
Mental Health Foundation of NZ https://www.mentalhealth.org.nz/get-help/covid-19/
We appreciate that working through the Covid-19 lockdown, on top of drought, winter planning and other issues is challenging. If you’re struggling to pay your insurance premiums, then please contact us so we can work with you:
Some of the options we can discuss on a case to case basis include:
Reviewing your insurance – this could help you can save on premiums but still have the cover you need – firstname.lastname@example.org
Looking at how we can help manage your premium payments at this time email@example.com
If you just need to make a credit card payment, then please call us on our dedicated credit card payment line - 09 551 8838. This is a secure payment portal.
When you phone this payment line you’ll be prompted to enter your policy number, the amount you need to pay and your credit card details.
Please note depending on your location, there may an associated toll phone call charge.
FMG continues to follow all the advice provided by the Government and the Ministry of Health on limiting the spread of the virus.
Ministry of Health – COVID-19 (Coronavirus)
NZ Government - https://covid19.govt.nz/
COVID-19 Healthline - 0800 358 5453
MPI Safe Practice Register - mpi.govt.nz
ICNZ Covid-19 Page - icnz.org.nz
MPI – Essential services list
NZ Shearing Contractors (NZSCA) - Operating procedures
Safe travel – https://www.safetravel.govt.nz/news/covid-19-coronavirus
NZ Trade and Enterprise – Information for exporters
Employment NZ – Workplace response to coronavirus
Tenancy Services – What landlords and tenants need to know
WorkSafe – Workplace preparedness for coronavirus
Financial Support - https://covid19.govt.nz/government-actions/financial-support/
NZ Federated Farmers - COVID-19 Advisories