How to make an insurance claim for your home, farm buildings or commercial buildings.
If your home, farm buildings or commercial buildings have been damaged, let us know as soon as possible. Call 0800 366 466 or get your claim started online.
Once your claim is lodged, we’ll need a damage report from a repairer to confirm the damage and how it was caused, along with photos and an estimate of what it will cost to fix.
In some cases, we may appoint an assessor when you lodge the claim or when we receive the report. If we appoint an assessor they’ll help arrange quotes and liaise with repairers.
Please note in the second quarter of 2021 a new Natural Disaster Response Model (NDRM) will come into effect. FMG, along with other private insurers have worked with EQC on a partnership to deliver the NDRM.
This means that if you have home insurance and your home or land is damage in a natural disaster, you'll only need to lodge one claim through FMG. Further information on this change is available here.
Sometimes you might need to act straight away to stop damage to your property getting worse. If this happens remember to take photos at the time and keep any damaged materials.
Here are some tips to help prevent further damage before help is on the way.
Flooding - storms or burst pipes
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