Milk Claims

Knowing what you need to provide to make a milk claim will help us to help you faster.

How to make a milk claim

If you need to make a claim, let us know as soon as possible. Call us on 0800 366 466 or get your claim started online.  

The milk claims process

Whether you’re claiming for spoiled or contaminated milk in your vat, or your liability for contaminating others' milk in the tanker or at the dairy company, you’ll need to provide:

• A letter confirming the loss from your dairy company.
• The Statement of Milk Received. This must be the official record from your dairy company, and include details of the two collections before and two collections after the loss.
• A timeline of events if the loss occurred over more than one collection.
• A Liquidated Damages Report if your milk has contaminated the tanker.

After you’ve made a claim

How settlement is made varies for different types of claims, so we’ll go through next steps and expected timeframes with you when we lodge your claim.

• Click here to for advice on preventing milk contamination.