FMG is owned by the people we insure, rather than one which pays large dividends to offshore shareholders.
That means we’re able to put the profits back into the business, so we’re well capitalised for future shocks and set up for sustainable growth.
Instead of chasing profit for profits sake we’re values driven. As a responsible insurer, we’re a member of The Insurance Council of New Zealand (ICNZ). A representative body established in 1895 to represent fire and general insurance companies.
FMG supports ICNZ's mission to promote and shape a responsive and sustainable insurance industry to safeguard New Zealand, and to inform and educate consumers about key insurance issues and risks.
As a member of the ICNZ, FMG adheres to the Fair Insurance Code. The Code sets out industry best-practice standards for ICNZ members. It describes what level of service you should expect from your first contact with us as your insurer through to claim time.
It also provides information on complaints procedures and helps to hold ICNZ members to higher standards of service.
As a mutual FMG is always looking to evolve so it pays to have a global outlook.
That’s why we’re a member of The International Cooperative and Mutual Insurance Federation (ICMIF) so we can learn from other values-led insurers from across the world.
The ICMIF comes together to strengthen mutual organisations within a non-competitive environment.
ICMIF is active at a number of key, global policy-making forums including helping to highlight the mutual sector’s leadership in the United Nations’ Sustainable Development Goals and associated areas such as inclusive insurance, responsible investing, and risk education and prevention.
While we think global, we act local. We’re New Zealand owned and operated and always looking to support our local communities and networks.
Our rural repairer network is a great example of this. Over 77 pre-approved repairers that we’ve partnered with across the country extending our relationship model to the repairer and supplier network.
This improves the communication and claims’ process and has real advantages for our clients—such as a dedicated relationship manager meaning certain repairs can go ahead as soon as the claim is lodged.
This reduces wait time and helps ensure repairers have the backing to do a quality job, while supporting local, family-run businesses to keep their doors open across provincial New Zealand.
At FMG, we live our values:
PROUD OF WHO WE ARE WHAKAHĪHĪ I TE WHAKAPAPA
MAKE IT HAPPEN WHAKATUTUKITIA
WE’RE IN IT TOGETHER KO TĀTAU TĀTAU
DO WHAT’S RIGHT WHĀIA TE ARA TIKA