2020 will go down as ‘a year like no other’; politically, socially, environmentally and economically.
As a mutual, FMG is underpinned by four core values; ‘doing what’s right', ‘being in it together’, ‘making things happen’ and ‘proud of who we are’. These have been at the forefront of our decision making this year as we have navigated increased uncertainty, as we appreciate you have as well. Farmstrong, which is New Zealand’s leading rural wellbeing programme, has proved its worth again this year, reminding us that investing in your own wellbeing ahead of time pays dividends. Sincere thanks to all those who continue to support Farmstrong in so many different ways.
This year we have had a keen focus on enhancing our service model. In this edition of FMG Post, we explain more about our new service FMG Connect, an online facility designed to give you more choice in terms of managing your insurance with FMG. FMG Connect complements our core telephone and face to face channels, which we are looking to keep investing in as well. We have established a network of preferred panel beaters. Again, this is designed to make things easier and faster to get you back up and running after your vehicle has been damaged. At a structural level, the insurance industry has agreed a new claims model with EQC which should make it easier to recover after a natural disaster, something we have been advocating for 10 years now on your behalf.
I think the events of 2020 remind us that while we can’t control or influence a lot of things in life, what we can do is plan and prepare the best we can. That’s why we continue to put a lot of store in taking the time to get the right advice where one needs it and then act on that, as appropriate. This edition has a number of articles in this regard.
I’m conscious 2020 has presented all of us with plenty of challenges. On behalf of our whole FMG team, I hope you manage to get a well-earned break at some point over the summer and if you need help at any stage, please feel free to contact us.
All the best for the festive season.
Kind regards
Chris
