We prioritise investing in research to find out what is working and what we can improve on for the communities that support us. This research has led to changes in our service, processes and how we communicate and interact with you.
Our phone surveys are confidential and anonymous
We know there have been some concerns about privacy regarding calls from our researchers, but we want to reassure you that these are confidential and answers are 100% anonymous.
Since 2010 we’ve been asking you, our Members and clients, for your feedback. We use the feedback to help shape the future of FMG.
Each month 250 clients are randomly selected for a quick and confidential phone survey by our independent research partners NielsenIQ and Infield International.
These calls help us to better understand your needs and how we can improve our standard of service.
For those who have participated in the past we thank you for your feedback.
Share your opinion with us and win
Got a view on how we can improve how we work with you?
Just register online and complete a survey. For each survey completed, you'll go into a prize draw for a $250 Prezzy Card.
All feedback is carried out by NielsenIQ in strict confidence and used for FMG research purposes.
For more information and to register head to fmg.co.nz/client-panel
