Natural Disaster Response Model and what it means for you

Natural Disaster Response Model and what it means for you

The Natural Disaster Response Model (NDRM) announced in November is great news for FMG clients.

With this new model if you're impacted by a natural disaster and need to make a claim then all you need to do is contact us.

The new model is planned to come into effect in the second quarter of 2021.

Read FMG's media release on the announcement here.

Read our Q&As for more information:

What is the Natural Disaster Response Model (NDRM)?

FMG, along with other private insurers have worked with EQC on a partnership to deliver the NDRM. This means that if you have home insurance and your home or land is damaged in a natural disaster, you'll only need to lodge one claim through FMG.

Previously you would have had to make two claims — one to EQC up to a capped level of the damage and the other to your private insurer for top-up cover losses.

Why has this change been made?

The 2010 Canterbury earthquakes highlighted that New Zealand's dual insurance system meant clients had to make two claims - one to EQC up to a capped level of the damage and the other to their private insurer for top-up cover losses. This was inefficient and frustrating for our clients.

Also, after the 2016 Kaikoura earthquake we had a temporary agreement to manage claims on behalf of EQC and we know from many of our clients that this worked well for them.

What does this mean for me?

If you have home insurance and your home or land is damaged in a natural disaster, you'll only need to lodge one claim through us. At an already stressful time we're now able to make the road to recovery much simpler.

FMG will act as an agent for EQC and we're making sure our employees are supported and that we continue to offer the same level of service to you.

What if there is a natural disater in between now and next year?

If a natural disaster or an earthquake happens in between now and second quarter 2021 and you need to make a claim then please get in contact with us and we'll support you with next steps.