As a mutual, we're owned by our Members, so that means your success, is our success. It also means that when times are tough, it’s personal for us too.
As you can see from this diagram it’s been quite a financial year as far as weather events go, and managing claims when things go wrong is why we’re here.
Responding to Cyclone Gabrielle will take time and we’re meeting this challenge head on. This has included evolving a number of ways we work such as establishing a dedicated Cyclone claims team.
We appreciate there’s more to be done, and we’re making progress with more than 50% of claims resolved. We’ll continue to be there in moments of crisis as we have been for 118 years, and we’ll be here for the next 118 and beyond.