Scams are becoming more sophisticated, and unfortunately rural communities are not immune. At FMG, protecting our clients is a priority, not just through insurance cover, but through the ways we communicate with you.
We’ll never ask you to provide credit card details, banking passwords, or sensitive personal information by email. If something doesn’t feel right, trust your instincts.
We understand many people are cautious about clicking links in emails. If we send you an email or letter requesting information, we will also always have details on our website about it. Often, we suggest you enter a page on fmg.co.nz directly into your browser as a way to learn more about the request and verify its validity.
If we need information related to your insurance or if we need your bank account details, for instance to provide a refund or claim top up, we’ll set up a secure web form for you to use. We also encourage clients to use FMG Connect, our secure online portal. FMG Connect allows you to view policy details, make updates, submit claims, and communicate with us safely in one place. Because it’s a protected environment, it reduces the risk of fraudsters impersonating FMG. We’re adding an additional layer of protection to FMG Connect soon too, by introducing multi-factor authentication (MFA).
If you ever receive a message claiming to be from FMG and you’re unsure about its authenticity, please contact us directly on 0800 366 466. Our team is here to help.
Scammers often create urgency or pressure you to act quickly. We won’t do that. If we need to discuss something important, we’ll be happy to confirm it through trusted channels.
By staying alert and using secure tools like FMG Connect, we can work together to protect you and your information.
