Contents Claims

Contents Claims

If you're making a contents claim the fastest way is through FMG Connect, our new online system that is available to all clients.

Personal, Farm, and Commerical Policies:

The fastest way to make the followng contents claims is via FMG Connect our new online service. 

  • General contents
  • Farm contents
  • Commerical contents
  • Portable plant and equipment 
  • Baled Hay
  • Stock

or register and claim online using FMG Connect Logo Black Crop.png

or

Contact us on 0800 366 466 or submit your claim information and we will call you back

 

Milk and Other Contents Policies:

For claims on Milk and any other contents policies:

Contact us on 0800 366 466 or submit your claim information and we will call you back

Claiming for damaged contents

Remember to keep the damaged contents you want to claim for.  If you’re claiming for spoilt frozen or refrigerated food, take photos before you throw it out.

Once your claim is lodged we might need a report from a repairer to confirm the damage and what caused it, and an estimate to repair or replace the items.  We can arrange replacement quotes for most electrical items, including mobile phones.

In some cases we may appoint an assessor when you lodge the claim or when we receive the report.  If we appoint an assessor they’ll help arrange quotes and liaise with repairers.

  • If you have lost an item, or had something stolen let the police know straight away and take note of the file reference number
  • check whether any house or vehicle keys have been stolen.

Claiming for lost or stolen contents

If you have lost an item, or had something stolen:

  • let the police know straight away and take note of the file reference number
  • check whether any house or vehicle keys have been stolen.

Once your claim is lodged we'll need a list of the items, their approximate age, and a quote to replace them. We can help arrange this for most electrical items including mobile phones and if an assessor is appointed, they can help with this as well.

We may also need proof of ownership such as receipts, photos or warranties.

Minimising further damage

Sometimes you might need to act straight away to stop damage to your contents getting worse.  If this happens remember to take photos at the time and keep any damaged items.

Here are some tips to help prevent further damage before help is on the way. 

Flooding - storms or burst pipes

  • Turn water off at the mains if the flooding’s from pipes/hot water cylinder.
  • Contact a local carpet cleaning company for advice about how to start drying your property out – they often deal with flooding restoration.
  • Dry things out as best as you can. 


Click here to view more about our policies.