How to make an insurance claim for your personal, farm or commercial contents.
If you need to make a contents claim; let us know as soon as possible. Call 0800 366 466 or get your claim started online.
Remember to keep the damaged contents you want to claim for. If you’re claiming for spoilt frozen or refrigerated food, take photos before you throw it out.
Once your claim is lodged we might need a report from a repairer to confirm the damage and what caused it, and an estimate to repair or replace the items. We can arrange replacement quotes for most electrical items, including mobile phones.
In some cases we may appoint an assessor when you lodge the claim or when we receive the report. If we appoint an assessor they’ll help arrange quotes and liaise with repairers.
If you have lost an item, or had something stolen:
Once your claim is lodged we’ll need a list of the items, their approximate age, and a quote to replace them. We can help arrange this for most electrical items including mobile phones and if an assessor is appointed, they can help with this as well.
We may also need proof of ownership such as receipts, photos or warranties.
Sometimes you might need to act straight away to stop damage to your contents getting worse. If this happens remember to take photos at the time and keep any damaged items.
Here are some tips to help prevent further damage before help is on the way.
Flooding - storms or burst pipes
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