If you're making a contents claim the fastest way is through FMG Connect, our new online system that is available to all clients.
Personal, Farm, and Commerical Policies:
The fastest way to make the followng contents claims is via FMG Connect our new online service.
or register and claim online using
Milk and Other Contents Policies:
For claims on Milk and any other contents policies:
Contact us on 0800 366 466 or submit your claim information and we will call you back
Remember to keep the damaged contents you want to claim for. If you’re claiming for spoilt frozen or refrigerated food, take photos before you throw it out.
Once your claim is lodged we might need a report from a repairer to confirm the damage and what caused it, and an estimate to repair or replace the items. We can arrange replacement quotes for most electrical items, including mobile phones.
In some cases we may appoint an assessor when you lodge the claim or when we receive the report. If we appoint an assessor they’ll help arrange quotes and liaise with repairers.
If you have lost an item, or had something stolen:
Once your claim is lodged we'll need a list of the items, their approximate age, and a quote to replace them. We can help arrange this for most electrical items including mobile phones and if an assessor is appointed, they can help with this as well.
We may also need proof of ownership such as receipts, photos or warranties.
Minimising further damage
Sometimes you might need to act straight away to stop damage to your contents getting worse. If this happens remember to take photos at the time and keep any damaged items.
Here are some tips to help prevent further damage before help is on the way.
Flooding - storms or burst pipes
Click here to view more about our policies.