Contact us

Call Us

0800 366 466 or +64 6 356 9456 if you're calling from overseas

To make a claim

Lines open 7:30am – 6:00pm Monday to Friday and 9:00am – 4:00pm on Saturdays. An after-hours service is available outside of these times.

For all other enquiries

Lines open 7:30am – 6:00pm Monday to Friday and 9:00am – 4:00pm on Saturdays.

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Make a complaint

We take complaints seriously and will always aim to find the best outcome for our clients and members. Learn more

Report insurance fraud

Insurance fraud affects everyone, not only our members and clients but the rural communities we live in. That’s why we’re focused on preventing it before it happens, reducing its impact when it does, and stopping it wherever we find it. Learn more.

Share a compliment

We'd love to hear your feedback, simply send us a message below.

Make a complaint

We take complaints seriously and will always aim to find the best outcome for our clients and members. Learn more

Clients can manage their insurance in FMG Connect, our online service. With FMG Connect you can:

View all your policy information.
Add, update or remove vehicles.
Make windscreen, vehicle accident and contents claims.

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Our regional offices

Please note we are often out visiting clients meaning our office may be closed. If you would like to chat to us about your insurance please call 0800 366 466.

North Island

South Island

Pukekohe

Street address Level 2
1 Wesley Street
Pukekohe 2120

Postal address PO Box 506
Pukekohe 2340

Warkworth

Street address 11C Neville Street
Warkworth 0910

Postal address 11C Neville Street
Warkworth 0910

Tauranga

Street address 40 Selwyn Street
Tauranga 3110

Postal address PO Box 13205
Tauranga Central
Tauranga 3141

Whakatāne

Street address 259 The Strand
Whakatāne 3120

Ashburton

Street address 62 Cass Street
Ashburton 7700

Christchurch

Street address Level 1, 3 Robin Mann Place
Christchurch Airport
Christchurch 8053

Timaru

Street address 209 Hilton Highway
Washdyke
Timaru 7910

Gisborne

Street address 300 Childers Road
Gisborne 4010

Postal address PO Box 701
Gisborne 4040

Hastings

Street address 1105 Plunket Street
St Leonards
Hastings 4120

Postal address 1105 Plunket Street
St Leonards
Hastings 4120

Blenheim

Street address Level 1, 1 Hutcheson Street
Mayfield
Blenheim 7201

Postal address Level 1, 1 Hutcheson Street
Mayfield
Blenheim 7201

Nelson

Street address 12 Oxford Street
Richmond 7020

Postal address 12 Oxford Street
Richmond 7020

Whangārei

Street address 3 Dent Street
Whangārei 0110

Postal address PO Box 725
Whangārei 0140

Alexandra

Street address 82 Centennial Avenue
Alexandra 9320

Postal address 82 Centennial Avenue
Alexandra 9320

Balclutha

Street address 14D James Street
Balclutha 9230

Postal address PO Box 146
Balclutha 9240

Dunedin

Street address 293E Kaikorai Valley Road
Bradford
Dunedin 9011

Postal address PO Box 5348
Dunedin 9054

Oamaru

Street address 12 Wear Street
Ōamaru 9400

Postal address PO Box 113
Ōamaru 9444

Gore

Street address 171 Main Street
Gore 9710

Invercargill

Street address 33 Arena Avenue
Avenal
Invercargill 9810

Hāwera

Street address 56 Regent Street
Hāwera 4610

Postal address 56 Regent Street
Hāwera 4610

New Plymouth

Street address 135 Powderham Street
New Plymouth 4310

Postal address PO Box 45
New Plymouth 4340

Hamilton

Street address Level 1
CRV House
2 Melody Lane
Innovation Park
Hamilton 3216

Postal address Private Bag 3101
Waikato Mail Centre
Hamilton 3240

Matamata

Street address 2a Arawa Street
Matamata 3400

Postal address PO Box 269
Matamata 3440

Rotorua

Street address 8 Marguerita Street
Rotorua 3010

Postal address 8 Marguerita Street
Rotorua 3010

Te Kuiti

Street address 113 Rora Street
Te Kuiti 3910

Postal address PO Box 298
Te Kuiti 3941

Masterton

Street address 57-71 Dixon Street
Masterton 5810

Postal address PO Box 652
Masterton 5840

Wellington

Street address Level 1
PWC Centre
10 Waterloo Quay
Pipitea
Wellington 6011

Postal address PO Box 521
Wellington 6140

Greymouth

Street address 13-15 Herbert Street
Greymouth 7805

Dannevirke

Street address 17b High Street
Dannevirke 4930

Postal address 17b High Street
Dannevirke 4930

Feilding

Street address 19 Manchester Square
Feilding 4702

Postal address PO Box 505
Feilding 4740

Palmerston North

Street address FMG House
292 Church Street
Palmerston North 4440

Postal address PO Box 1943
Palmerston North Central
Palmerston North 4440